2008 ICAN Customer Satisfaction Survey

Please complete the following survey to help us improve the quality of our services.

1. Please indicate the Iowa College Access Network (ICAN) information and/or services that you utilized within the past year.
   
   

   ICAN’s Web site, www.ICANsucceed.org

   College Planning Guide for Juniors and Seniors

   Monthly College Planning Reminder Service

   Other ICAN print materials (specify):

   "College Planning" presentation

   "Financial Aid" presentation

   "Fill Out the Forms" presentation

   "Debt Management" presentation

   "How to Succeed in College" presentation

   
   
2. On a scale of 1 to 5 (where 5 is "Very Satisfied" and 1 is "Not At All Satisfied"), how satisfied were you with the overall information and/or services from ICAN?
   
   

   Very Satisfied			Not At All Satisfied
   5	4	3	2	1	Did Not Use



3. On a scale of 1 to 5 (where 5 is "Very Satisfied" and 1 is "Not At All Satisfied"), please rate your experience with our monthly reminders on the following aspects:
   
   

   	Very Satisfied			Not At All Satisfied
   	5	4	3	2	1	Did Not Use
   Timeliness of topics
   Usefulness of information provided



4. Have you received college planning or financial aid information/services from other organizations (excluding colleges) similar to ICAN?
   
   

   Yes (specify name of organization):

   No

   Don't Know



5. If you answered YES to question 4, on a scale of 1 to 5 (where 5 is "ICAN is Much Better" and 1 is "ICAN is Much Worse"), how would you rate the overall information and/or services from ICAN compared to those other organizations?
   
   

   ICAN is Much Better			ICAN is Much Worse
   5	4	3	2	1	Did Not Use

   
   Please indicate the information and/or services you utilized from those other organizations:
   
   

   Web site

   Printed materials

   Presentations

   Others (specify):



6. ICAN strives for neutrality in its presentations and materials and to not promote loans provided by Iowa Student Loan.
   
   Please answer any and all questions below pertaining to services you have utilized.
   
   On a scale of 1 to 5 (where 5 is "Very Neutral" and 1 is "Not At All Neutral"), please rate the neutrality of the following:
   
   

   	Very Neutral			Not At All Neutral
   	5	4	3	2	1	Did Not Use
   ICAN’s Web site, www.ICANsucceed.org
   Other Web sites similar to www.ICANsucceed.org
   ICAN’s print materials
   Print materials from other organizations similar to ICAN
   ICAN’s presentations
   Presentations made by other organizations similar to ICAN



7. Comments and suggestions: